Billing Support Professional
- Infobeans
- 4 - 7 years
- Indore
- 4 days ago
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Job Description
What will your role look like
- Serve as a Senior Technical Billing Support Engineer, providing expert-level assistance for complex billing, invoicing, and technical issues.
- Handle and resolve advanced billing & technical service requests via phone and email, acting as a trusted advisor to customers.
- Diagnose, troubleshoot, and resolve issues across software, APIs, integrations, cloud services, and infrastructure.
- Reconcile invoices against vendor data or SAP, analyze discrepancies, and drive data-based resolutions.
- Process credits and debits as required within invoicing systems.
- Reproduce customer issues, perform root-cause analysis, and collaborate with engineering on bug fixes and enhancements.
- Create and maintain runbooks, FAQs, and internal technical documentation.
- Participate in or lead incident response and on-call rotations for critical issues.
- Identify recurring billing issues and work with Product & Engineering on long-term, scalable solutions.
- Log issues and status updates accurately within internal ticketing systems.
- Understand customer business impact and ensure timely, high-quality issue resolution.
- Support various cloud and hardware solutions and collaborate with internal departments and external vendors for timely issue closure.
- Provide technical support to resellers, stay up to date on new features, and serve as a subject matter expert.
- Triage issues to internal/external teams and advocate for customers to achieve resolution within SLOs.
Why you will love this role
- You will work at the intersection of billing, SaaS platforms, APIs, and cloud technologies.
- Opportunity to influence product and process improvements through customer insights.
- A role that offers deep exposure to engineering, product, operations, and customer-facing teams.
- Chance to work on complex, real-world billing, invoicing, and technical integration challenges.
- A culture that values customer obsession, analytical thinking, collaboration, and innovation.
- Continuous learning with opportunities to work on cloud platforms, databases, API debugging, and more.
- Perfect for someone who enjoys problem-solving, customer interaction, and technical ownership.
We would like you to bring along
- 4-7+ years of experience in billing technical support.
- Strong experience in credit/debit processing within invoicing or billing systems.
- Deep experience with SAP, SaaS platforms, APIs, databases, and cloud services (AWS/Azure).
- Proven ability to troubleshoot billing/invoicing issues with strong analytical and critical-thinking skills.
- Solid understanding of web technologies, integrations, and system architecture.
- Experience with ticketing tools (e.g., Zendesk, Jira) and knowledge-base systems.
- Excellent verbal and written communication skills with strong customer-first mindset.
- Ability to prioritize requests and manage expectations in a fast-paced environment.
- Strong attention to detail, problem-solving mindset, and ability to work through ambiguity.
- Experience working with web servers and databases like Apache, IIS, MySQL, MSSQL, PostgreSQL.
- Basic working knowledge of Linux environments.
- Flexibility to work some weekends and late hours in a 247 support environment.
- Passion for customer success, eagerness to learn new technologies, and a proactive work ethic.
- High school diploma required; secondary degree preferred.
Good-to-have skills
- ITIL certification.
- Microsoft Azure certification.
- Hands-on experience with Azure, AWS, or GCP cloud platforms.
- Scripting/programming experience: Bash, Python, PowerShell, PHP, plus working knowledge of SQL.
- Exposure to Docker, Kubernetes, and container orchestration technologies.
- Experience with JIRA and Confluence.
Location - Indore, Pune , Baner, Pune , Viman Nagar
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: InfobeansLocation(s): Indore+ View Contact
Keyskills: Billing Support kubernetes python confluence sap issue resolution microsoft azure subject matter expert sql docker incident response zendesk ticketing postgresql gcp linux debugging php bash mysql aws architecture jira azure
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