Work From Office - Customer Service Associate - Pune
- Amazon
- 0 - 5 years
- Pune
- 15 days ago
- Email to a friend
- Report this job
Job Description
Excellent Opportunity at Amazon for International Voice (Work From Office Opportunity). Come be a part of Earth's Most Customer Centric Company
Role: Customer Service Associate(Full Time Role)
Location: Pune, Maharashtra
Our mission at Amazon is to be Earths most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. Youll be the first point of contact for our (insert market/language) customers by answering their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum X hrs, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of XX am and XX pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
What qualifications do we need from you?
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in [Insert language] (both written and oral fluency) [add specific level requested for language roles]
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of XX am and XX pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazons Customer Service team is that you dont need past experience in customer service. Youll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
If this role sounds like its for you click on the Link below to complete your assessment.
https://tinyurl.com/bdf6mfe5
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Pune
Keyskills: Customer Service BPO Fluent English Bpo Customer Service International Call Center Voice Process Voice Support Communication Skills Customer Support CSE Bpo Voice Customer Care Fresher Hiring International Process International Voice Process International BPO
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