Associate Manager: Finacle Application L2 @ DXC Technology

Essential Job Functions:

1. Graduate / MCA/ BE/ B. Tech or equivalent or higher qualification with minimum three years or graduate with minimum five years experience of in-scope solutions experience of Core banking Application Support and with total five years experience in the field of Banking lT Application /support of related solutions Mandatory Experience and knowledge
2. Experience of working in lT /Core Banking Application support in similar projects. Working Experience of Customization, implementation, Configuration on Finacle version 7.x or higher version of internet Banking (FEBA Ver.11.X or higher is desirable) of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD, and BOD.
3. Working experience of 5 years in Finacle UBS version 10.x, knowledge of FCIDE, FSDP, and APDM, C24, FIXML and interfaces. Working experience of Trade Finance, Multi Currency, General Ledger, Office Accounts, GL subhead code. Working experience of Finacle Scripting & PL/ SQL Should have worked in Similar Projects as Finacle Provide onsite support for the CBS application Performing and troubleshooting end of day, end of month, end of quarter, end of year activities and other activities such as batch job execution, bulk transactions/uploading, and interest application. Resolving the calls within stipulated timeframe as defined Service Level Agreement Updates as per part of OEM release Application monitoring Maintaining the existing batch jobs and its scheduling and/or rescheduling, creation of new batch jobs and its scheduling, monitoring the job scheduling activity, rerunning the failed jobs and activity report of the activities as per Bank s requirement. Vendor management (logging a call with product OEM Vendor and track till closure as part of ATS for bug fixes) File Level Backup for Application Server Backup and restoration management of application server. User management Monitor web / Application server availability Perform Quarterly DC - DRC drills as per the defined frequency by bank and any unscheduled DC - DR failover movement in case of exigency Coordination with the OEM/L3 teams for resolution and providing necessary information as may be required by the team to resolve the issues Escalate unresolved calls as per escalation matrix Preparing a root cause analysis document with the resolutions provided for major issues such as:

4. System Performance issues (high utilization levels) To decide on preventive maintenance schedule with Bank. Liaise with the L1 support personnel for the call information and resolution. Statutory, regulatory enhancements will be taken up with respective product OEMs for delivery and compliance. EIT will coordinate with the OEM for the delivery and will update Bank. Perform performance tuning of the applications.