Associate Team Member
- Coforge
- 0 - 2 years
- United States (U.S)
- 4 months ago
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Job Description
- Promoting and/saving products and services
- Providing an excellent customer experience via phone
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: CoforgeLocation(s): United States (U.S)
Keyskills: voice gsm providing mac ims wireshark 5g 3g diameter ss7 linux voip call flow options sip lte tcp rrc sgw rlc team 4g 2g volte customer experience ms office
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Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those...
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