Client Service Associate
- AuthBridge
- 1 - 6 years
- Bengaluru
- 3 months ago
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Job Description
Role & responsibilities
- Responsible to manage end-to-end client queries and ensuring resolution.
- Response to Client Emails in defined timelines
- Should adhere to the SLA and comply as per the defined process and client expectations.
- Assist with solving challenging client requests or issues and provide suggestions.
- Escalate as needed as per the escalation matrix.
- Freshdesk Ticketing tool experience required.
- Handle inbound and outbound (need based) client calls and provide support in getting resolution
Preferred candidate profile
- Minimum Graduate
- Excellent verbal and written communication skills
- Good MS Power-Point and MS-Excel skills
- Networking & Building Relationships
- Time management and organizational skills
- Strong analytical and problem-solving
- Deadline-driven and initiative-taking individual
- Ability to maintain a calm composure in stressful situations.
- Ability to work independently and collaboratively.
- Ability to offer excellent customer service
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AuthBridgeLocation(s): Bengaluru
Keyskills: Bgv Client Servicing Client Success Client Support Client Coordination Upselling Cross Selling Client Retention Client Relationship Client Handling Background Verification
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