Fraud Analyst
- Teleperformance
- 1 - 2 years
- Hyderabad
- 3 days ago
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Job Description
Position: Operations Expert Executive
Department: Operations / Customer Support
Work Mode: Backend
Experience Required: Minimum 1 years
Salary: Up to 4.5 LPA
Working Days: 5 days/week (2 rotational weekly offs)
- About the Role
We are looking for an experienced and dynamicOperations Expert Executive with strong international banking process experience. The ideal candidate will handle backend voice operations for Revolut, ensuring high quality customer interactions, adherence to compliance standards, and timely resolution of concerns. Knowledge of AML (AntiMoney Laundering) and KYC (Know Your Customer) procedures is essential.
- Key Responsibilities
- Manage backend operational tasks aligned with Revoluts compliance and service protocols.
- Conduct detailed verification and documentation as perAML/KYC guidelines.
- Ensure accurate logging, tracking, and closure of cases within defined SLAs.
- Investigate and resolve customer issues related to banking, transactions, and account verification.
- Collaborate with internal teams to escalate and resolve complex cases.
- Maintain data confidentiality and follow strict security measures.
- Support process improvements and contribute to quality enhancement initiatives.
- Required Skills & Experience
- Mandatory: Minimum1 years of experience in international banking process.
- Strong knowledge ofAML and KYC compliance procedures.
- Excellent communication skills (verbal and written) with a customer-centric approach.
- Ability to analyse banking-related cases and provide accurate resolutions.
- Good understanding of global banking norms, regulatory requirements, and operational workflows.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Strong problem solving and decision making skills.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Risk Management & ComplianceRole Category: Security / FraudRole: Fraud AnalystEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad
Keyskills: Kyc Aml Transaction Monitoring Fraud Analysis Money Laundering
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