Customer Care Executive
- People Group
- 1 - 6 years
- Delhi, NCR
- 7 days ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
Job Title: Customer Service Executive
Location: Delhi
Company: Shaadi.com
Job Description:
We are looking for a dedicated and customer-focused Customer Service Executive to join our team at Shaadi.com. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a positive experience for our users.
Key Responsibilities:
* Handle inbound and outbound customer calls professionally.
* Assist customers with profile creation, upgrades, payments, and account management.
* Resolve customer queries and complaints in a timely and effective manner.
* Maintain detailed records of customer interactions and follow-ups.
* Collaborate with other departments to resolve complex issues.
* Ensure a high level of customer satisfaction by providing excellent service.
Requirements:
* Minimum qualification: Graduate in any discipline.
* 16 years of experience in customer service, BPO, or call center preferred.
* Excellent communication skills in English, Hindi.
* Good listening skills and problem-solving ability.
* Ability to multitask and work under pressure.
* Basic computer knowledge and typing skills.
Note:- Punjabi language will be an added advantage
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Delhi, NCR
Keyskills: Customer Service Inbound Customer Service Bpo Customer Service Solving Queries Relationship Building Customer Satisfaction Customer Focus Customer Management Client Satisfaction Customer Relationship Customer Care Customer Retention Customer Handling
Similar positions
People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in