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Customer Service Representative | Upto 3 LPA @ NLB Group

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 Customer Service Representative | Upto 3 LPA

Job Description

Key Responsibilities

  • Handle customer inquiries via call and chat related to bookings, cancellations, and travel services.
  • Provide accurate information and resolve issues efficiently within defined timelines.
  • Maintain a high level of professionalism and empathy while dealing with customers.
  • Collaborate with internal teams to ensure smooth resolution of customer concerns.
  • Ensure adherence to process guidelines and service quality standards.

Requirements

  • Minimum 6 months of experience in an Voice/Chat or Customer Support role (Travel process experience preferred).
  • Excellent communication skills both written and verbal.
  • Graduate/Undergraduate candidates are eligible.
  • Immediate joiners preferred.
  • Willingness to work in rotational shifts.

Benefits

  • Competitive salary (up to 3 LPA).
  • 5-day working week.
  • Cab facility for transportation.
  • Dynamic work environment with growth opportunities

To Apply Please share your cv +91 8368237*** or mail - ma********a@nl****h.in

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Noida, Gurugram

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Keyskills:   Voice Process US Process Customer Service Customer Support Bpo Customer Service International Call Center Bpo Voice Customer Care Voice Support International Voice Process International BPO

 Fraud Alert to job seekers!

₹ 1-3 Lacs P.A

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NLB Group

NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an IT Consulting firm to Digital Transformation, Analytics, Health-tech, E-Learning and Financial Services domains. Our comprehensive range of solu...