Associate Center Manager
- cult fit
- 2 - 5 years
- Bengaluru
- 5 days ago
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Job Description
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
1. Sales & Business Growth
- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal
2. Centre Operations Management
- Ensure smooth daily operations using the desired checklist tool
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water etc) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility
3. Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfits service quality and be the primary representative of the centre.
What Success Looks Like
- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant, and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.
Qualifications & Skills
- Bachelors/diploma degree
- 25 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership, problem-solving ability
- Good to have: Passion for fitness, wellbeing, and community building.
Why Join Cultfit?
- Comprehensive health insurance and wellness benefits.
- Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
- Be part of Cultfits mission to #makehealtheasy for millions.
- Exposure to sales, operations, customer experience, and business performance.
- High-growth environment with performance-based advancement.
Job Classification
Industry: Fitness & WellnessFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail SalesEmployement Type: Walk-insContact Details:
Company: cult fitLocation(s): Bengaluru
Keyskills: Sales Management Retail Sales Sales Closure Inventory Management Sales Documentation Sales Promotion Operations Management Customer Engagement
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