EAP Wellness Manager
- Concentrix
- 7 - 12 years
- Pune
- 7 days ago
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Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Execute the plan worked out with the Wellness Leader
Work with a health team of vendors, brokers and consultants to execute the agreed program for the organization/Business
Track the hours and type of Wellness spent at each department at an executive level
Report on health outcomes of members.
Measure the Input and Output of the Wellness Programs
Highly employee centric and empathic approach
Ensure emotional well- being of all
Conduct counseling sessions ,Group sessions
Track attendance
Report on health outcomes of members.
Measure the Input and Output of the Wellness Programs
Conduct One - One sessions with employees
Assess their emotional and mental behavior.
Guide and coach employees.
Monitor the employees progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.
Maintain personnel records.
Execute team games and keep employees engaged.
Support the site in creating a culture where staff wellness is paramount
Conduct or facilitate training sessions or seminars for wellness and fitness of staff.
Execute fitness or wellness classes, such as yoga, meditation, aerobics, strength training, or aquatics, ensuring diversity of class offerings.
Organize and oversee events such as organized runs or walks.
Collect Feedback for enhancing wellness programs
Conduct opinion surveys or needs assessments on floors
Track attendance, participation, or performance data related to wellness events.
Analyze data to inform personnel decisions.
Work closely with delivery teams to ensure active participation for wellness programs
Dealing with individuals and teams
Understanding individual employee issues and counselling them as required.
Conducting seminars and workshops, activities with teams on a regular basis
Should conduct group sessions/meetings to address common observations/issues
Drive initiatives to tackle work stress (or) motivational session regularly as needed
Conducts classroom sessions, seminars on how to keep personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
Design customized workshops based on the nature of the work
Driving Continuous Improvement Initiatives
Communicate with the management team on a regular basis to discuss observations and insights
Design customized workshops based on the nature of the work and design activity-based workshops
Psychometric assessments
Managing personal confidential records and reports
Manage clinical cases
Maintaining Dashboards
Monitor health of employees
Key skills & knowledge:
- Should have at least 5 years of experience in this role, preferably performing similar role with any organizations
Corporate experience/ content moderation is a plus - Empathic
Customer Management exposure and good presentation skills is a must
Should carry a lot of passion in doing this kind of role, comes across as a pleasing personality, blends well with teams & individuals should be able to build required trust, open up to share their personal issues caused due to type of work they do on daily basis
Excellent communication skills preferably trilingual (English, Hindi, Other Indian Regional language)
Educational Qualification:
- MA (Psychologist) -Psychologists/counselors are required to be certified/experienced in the area of wellness counseling.
Additional certifications in therapy shall be of additional benefit
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Pune
Keyskills: Cbt Clinical Psychology Rehabilitation Employee Wellness Counselling Eap Psychology Psychotherapy Wellness Psychometric Testing Report Writing
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