Guest Relation Officer
- Zolostays
- 0 - 2 years
- Pune
- 5 days ago
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Job Description
Job Description - Guest Relation Officer (GRO)
Be the face of the home. Own the resident experience.
Company Name: ZoloStays
Business Unit: CoLiving
Designation: Guest Relation Officer (GRO)
Location: Pune
Salary Range: 3.5 LPA (2.5 LPA Fixed + 1 LPA Variable)
Employment Type: Full-time
Experience Required: 0-3 (Freshers can also apply)
About ZoloStays - Why We Exist
ZoloStays is Indias leading managed co-living platform, creating safe, comfortable, and community-driven living spaces for students and young professionals across cities.
At Zolo, we believe great living experiences are built by people who take ownership, act with empathy, and solve problems on the ground. If youre looking for a role where responsibility comes early and growth follows performance, Zolo is the place to build your career.
What We Believe
- Ownership builds leaders
- Consistency creates trust
- Customer experience drives retention
- Growth comes from responsibility
About CoLiving - The Vertical Youll Join
Zolos CoLiving vertical focuses on creating professionally managed homes for students and young professionals. These are not just rooms and beds, they are shared living environments built on safety, hygiene, responsiveness, and community.
As part of the CoLiving team, you will work directly at the property level, ensuring residents feel supported, heard, and cared for throughout their stay.
Explore Zolo CoLiving https://zolostays.com
Our mission: To make living simple, human, and reliable.
Whats in It for You - Read This Before Anything Else
This role gives you:
- Direct exposure to property-level operations and resident management.
- Hands-on experience in hospitality, customer handling, and basic sales.
- Opportunity to grow within Zolos operations and city teams.
- A stable role with performance-linked variable pay.
- A strong foundation for long-term careers in hospitality, real estate, or facilities management.
Role Overview - What This Role Is Really About
Imagine this:
A resident moves into a new city.
They are unsure, adjusting, and have questions.
Something breaks. A concern comes up. A complaint is raised.
You are the person they turn to.
As a Guest Relation Officer, you are the on-ground owner of the property and resident experience. From room allocation to complaint resolution, from coordination with housekeeping to ensuring safety and hygiene - you make sure the home runs smoothly every single day.
This is not a desk role.
This is a people-first, responsibility-heavy operations role.
What You Will Practically Do Every Day
You will:
- Manage room allocations and occupancy at the property
- Coordinate daily with housekeeping and maintenance teams
- Handle resident complaints and resolve issues calmly and quickly
- Ensure the property is clean, safe, and well-organized
- Communicate clearly with residents and set the right expectations.
- Support basic sales activities like referrals and walk-ins
- Maintain discipline, hygiene, and operational standards
- Work flexible shifts and stay at the property when required
Training will be provided on processes, escalation handling, and operations.
Why This Role Matters (Your Day-to-Day Impact)
Your work ensures:
- Residents feel supported and heard
- Issues dont escalate into dissatisfaction
- Occupancy remains healthy
- The property feels like a home - not just a building
Your success = resident trust + smooth operations + retention.
Who Can Apply - Read & Self-Select
Ask yourself:
- Do I enjoy interacting with people daily?
- Can I stay calm during complaints or pressure situations?
- Am I okay with on-ground work and flexible shifts?
- Do I want early responsibility and real operational exposure?
If yes, this role is for you.
Language & Persona
Must:
- Basic English & Hindi communication
Bonus:
- Local language proficiency
Persona Fit:
- Approachable
- Responsible
- Calm under pressure
- Flexible and positive
Your Future Here
If you succeed here:
- You learn real operations and people management
- You grow into senior property or city operations roles
- You build a strong foundation in hospitality and coliving
If this feels right - Apply Now.
Job Classification
Industry: MiscellaneousFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Walk-insContact Details:
Company: ZolostaysLocation(s): Pune
Keyskills: Hospitality Guest Service Guest Relations
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About Zolo: Zolo is India's leading co-living and managed accommodation platform, trusted by 65,000+ residents across 10+ cities. With a mission to redefine living spaces, Zolo provides hassle-free, tech-enabled, and community-driven housing solutions for students and working professionals. Over th...
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