Oracle Fusion Cloud CX Subscription Management - Principal Consultant
- Oracle
- 6 - 11 years
- Hyderabad
- 4 months ago
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Job Description
Key Responsibilities
- Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud solutions.
- Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations.
- Design scalable and compliant subscription billing models tailored to business needs.
- Understanding of various integration points between Subscription Management with upstream and downstream systems
- Troubleshoot the reported issues and provide corrective actions
Qualifications & Skills
Mandatory:
- Bachelors degree (BE, BTech, MCA).
- Minimum 5 years experience with Oracle CX Cloud products (Subscription Management, Fusion Sales/Service Cloud and CPQ).
- Deep Implementation/Support experience of CX processes and Subscription Management solution areas.
- Proficient in utilizing REST and SOAP APIs
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
Good-to-Have:
- Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)
- Redwood migration
- Excellent communication and project management skills, including stakeholder and team facilitation.
- Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.
Self-Assessment Questions
- Do I have hands-on experience implementing and supporting in Subscription Management.
- Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?
- Have I successfully supported diverse Oracle Fusion
- Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?
1. Incident Management
- Troubleshoot and resolve application issues:Address user tickets, triage issues, and provide solutions for both functional and technical problems.
- Prioritize and escalate:Identify business-critical issues that require urgent attention or Oracle escalation.
2. End-User Support & Enablement
- Respond to user queries:Answer how to questions, guide on navigation, and help interpret application results and configurations.
- Conduct training and knowledge sharing:Provide onboarding, refresher, and update training to business users.
3. Configuration & Administration
- Assist with configuration:Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.
- Support minor changes and regression tests during quarterly updates.
4. Service Request (SR) Management
- Log and manage Service Requests (SRs) with Oracle:Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.
- Monitor patch and bug progress and keep business updated.
5. Release & Patch Readiness
- Analyze and communicate impact of quarterly updates:Review Whats New documents, pretest updates in sandboxes, and advise the business of changes or risks.
- Regressions/UAT testing:Coordinate or perform user acceptance and regression testing after updates.
6. Integration & Data Flow Support
- Monitor and support integrations:Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.
- Coordinate with IT or integration partners as needed.
8. Documentation & Knowledge Base
- Maintain up-to-date support documentation:Update FAQs, quick guides, and process manuals for evolving system and business processes.
9. Customer Experience
- Advocate for user satisfaction:Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.
10. Compliance & Best Practice
- Ensure data privacy and compliance:Follow all Oracle and customer organization data handling and privacy requirements.
- Promote SaaS best practices (e.g., configure > extend > customize) and minimize system customizations.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Cloud ConsultantEmployement Type: FreshersContact Details:
Company: OracleLocation(s): Hyderabad
Keyskills: Oracle Fusion Cloud project management Configuration CPQ Service Cloud SOAP APIs Incident Management
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