International Voice process- Customer service @ IntouchCX

Job Description

Job Description:

We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting customers with queries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities:

• Handle international customer calls professionally and efficiently.
• Minimum 1 year experience is needed in International voice support.
• Provide accurate information and timely resolution to customer queries.
• Maintain call logs and update CRM systems.
• Meet performance targets (AHT, CSAT, etc.).
• Work collaboratively with the team to improve service delivery.

Required Skills:

• Excellent spoken English communication skills.
• Strong customer handling and problem-solving abilities.
• Willingness to work in rotational shifts (including night shifts).
• Basic computer knowledge.
• Prior experience into International Voice process atleast 1 year(BPO/KPO) is a plus.

Perks & Benefits:

• Attractive salary with incentives
• Transport facility (Two way cab)

Interested Candidates Please reach out on the below contact number/Share resume on an*************1@in******x.com
HR Anushka

9085155***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Voice Process International Voice Process Communication Skills International Call Center International Process Us Voice Process International BPO