Service Desk Engineer @ Coforge

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Service Desk Engineer

Coforge
2 - 6 years
Noida, Gurugram
3 months ago
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Job Description

Roles and Responsibilities :

Provide technical support to customers through phone, email, or chat channels for IT-related issues.
Troubleshoot and resolve customer complaints related to software applications, hardware devices, and network connectivity.
Escalate complex issues to senior engineers or third-party vendors when necessary.
Document all interactions with customers using CRM software for tracking purposes.

Job Requirements :

2-6 years of experience in an IT Service Desk environment.
Strong knowledge of help desk operations, service desk management, and support services.
Excellent communication skills with the ability to handle multiple conversations simultaneously.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Coforge
Location(s): Noida, Gurugram

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Keyskills: Help Desk Operations IT Service Desk Service Desk Service Desk Management Support Services

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Coforge

Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those...

Service Desk Engineer @ Coforge

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