Senior Support Engineer
- United Techno Info
- 3 - 6 years
- Chennai
- 12 days ago
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Job Description
Job Summary: We are seeking a Senior Boomi Support Engineer responsible for providing L2/L3 production support for enterprise integrations built on the Boomi platform. The role involves troubleshooting complex integration issues, ensuring platform stability, supporting releases, and working closely with development, business, and vendor teams to maintain high availability and performance of integration solutions.
Technical Skills:
- In-depth knowledge of Boomi Integration Platform +
- Solid understanding of integration patterns (sync/async, pub-sub, batch).
- Knowledge of error handling, retry mechanisms, and exception frameworks.
- Experience with monitoring tools and log analysis.
- Experience in configuring Boomi connectors (e.g., SAP, Salesforce, NetSuite, etc.).
- Strong exposure to Boomi process design, data mapping, and exception handling.
- Strong analytical and problem-solving skills
Basic Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3 to 6 years of experience in integration support or application support in a Boomi environment.
- Self-starter, with strong analytical, problem-solving, communication and articulation skills
- Excellent client communication skills, Ability to understand customer problem and technical challenges
- Ability to adapt to new technologies/tools & understanding its complex functional and technical requirements
Roles and Responsibilities
Key Responsibilities:
- Technical Support: Continuously monitor the performance and health of Boomi environments. Provide L2/L3 support for Boomi integrations across multiple business applications.
- Analyze and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement preventive measures
- Flexible to work in 24X7 shift
- Monitor and support Boomi Atom, Molecule, and Atom Cloud environments.
- Troubleshoot process executions, connectors, listeners, and queues.
- Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress.
- Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues.
- Create and maintain support runbooks, SOPs, and troubleshooting guides.
- Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: United Techno InfoLocation(s): Chennai
Keyskills: integration design patterns analytical boomi process design exception handling data mapping integration framework monitoring tools client communication senior cloud technical support integration troubleshooting log analysis error handling communication skills
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United Techno Info
United Techno Info Systems P Limited At United Techno, we use experience and collaboration to solve customer problems and device user friendly solutions. Headquartered at Silicon Valley, USA we at United Techno implement the philosophy of ''United we Solve, thereby helping our customers solve co...
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