Spanish Language Executive
- Lumina Datamatics
- 0 - 3 years
- Mumbai
- 8 days ago
- Email to a friend
- Report this job
Job Description
Position Overview:
Location: Mumbai (Onsite)
Role: Spanish Expert
Shift: US Shift (Rotational shift with 2 weekly offs)
CEFR Level TBD
We are seeking a highly skilled and detail-oriented Spanish-speaking professional to support our eCommerce operations and client services teams. The role focuses on managing Spanish-language marketplaces, assisting sellers and customers, and ensuring smooth communication with Spanish-speaking stakeholders.
Key Responsibilities Seller & Customer Support
- Respond to seller and customer queries in Spanish via email, chat, or calls.
- Resolve issues related to product listings, order fulfilment, returns, and payments. Content & Catalog Management
- Translate, proofread, and localize product titles, descriptions, and FAQs into Spanish.
- Ensure accuracy and compliance with marketplace guidelines. Operational Coordination
- Collaborate with internal teams to resolve order issues, cancellations, and SLA breaches.
- Track and report performance metrics for Spanish-language marketplaces.
Quality & Process Improvement
- Identify recurring issues and suggest process enhancements.
- Maintain high CSAT and NPS scores for Spanish-language support.
Preferred Candidate Profile
- Neutral Spanish accent with excellent written and spoken communication.
- Prior experience in eCommerce operations or customer support.
- Strong problem-solving skills and attention to detail.
About Lumina Datamatics
Lumina Datamatics is one of the top five Content Service Providers in India. It provides end-to-end content, data, and technology solutions for global publishers and retailers. The companys prestigious clientele includes 7 of worlds top 10 publishers and 3 of worlds top 5 retailers.
Founded in 1975, Lumina Datamatics is part of the $160 million Datamatics Group. The group has more than 450 customers, which include several Fortune 500 companies spread across 70+ countries.
The Publishing division specializes on:
Providing end-to-end content services for publishers in the Education, ELT, Legal, Trade, and STM domains. We manage publishing processes right from content creation till the delivery of products for distribution to their end consumers. More than 20 million pages are transformed annually for leading global publishers.
The Retail division specializes on:
Site merchandizing services including content enrichment, cataloging, taxonomy optimization, seller onboarding, category governance & content for ecommerce and combines an onsite & offshore presence including US & Europe locations.
Business Insights products and services using ecommerce intelligence solutions that allows online and offline retailers, marketplaces and shopping comparison engines, to monitor pricing, availability, shipping costs, promotions and many more business parameters of their site or store vs the defined competition / channels
For more details, please visit www.luminadatamatics.com
Email ID - ja***********t@lu****d.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Lumina DatamaticsLocation(s): Mumbai
Keyskills: B2 Spanish spanish support Customer Support Spanish Translation Voice Process
Similar positions
Lumina Datamatics
Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this spa
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in