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Technical Account Representative (tam) - Oracle Saas Functional

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 Technical Account Representative (tam) - Oracle Saas Functional

Job Description

 
Our Ideal Candidate:
Our ideal candidate will typically be expected to demonstrate the following attributes:
  • Good understanding on Oracle SaaS and ERP / SCM /HCM Modules
  • Governance experience - Oversight and Direction, Alignment with Business Goals and value realization, Risk management, Continuous Improvement
  • Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
  • Good experience in managed services (day2-support) projects as an Individual contributor or a lead subject matter expert
  • Experience conducting a project management in cloud-based (Oracle SaaS) technology
  • Hands-on Oracle SaaS ERP / SCM /HCM implementation experience
  • Understand OCI, PaaS applications and how it integrates with SaaS applications.
  • Ability to review the solution design and Root Cause Analysis documentation.
  • Good knowledge of Artificial Intelligence, embedded SaaS AI features and Agentic AI.
  • Effectively manage scope and customer expectations on individual assignments
  • Follow through on all assignments and takes ownership of client issues.
  • Coordinate with Product Manager and business partner to model, design, and build business solutions.
  • Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
  • Strong project management experience; PMP is desirable
  • Should have a strong customer management skills.
  • Excellent team player, willing to learn new technologies problem-solving skills
  • Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
  • Strong organization skills, detail oriented communication skills
  • University degree, with post graduate technical or management qualifications or other relevant experience.
  • Fusion ERP / SCM / HCM Certification preferred.
The candidate should have 15+ years of experience in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application. High commitment with customers is must.
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
  • As a TAM, manage the service delivery through virtual team of resources.
  • Establish priorities Service growth plans for customers aligned to Oracle s Cloud Strategy.
  • Manage customer requirements for upgrades and migration.
  • Manage collaborators, create and publish the project plans, and other documents
  • Manage the project kick-off and governance throughout the project life cycle.
  • Work on improvement initiatives as required
ACCOUNTABILITIES
  • Review existing services contracts and understand the scope thoroughly.
  • Generate manage service delivery plan, key work youre doing, marshal resources as required, RACI, risks, issues and dependencies according to CSS standards.
  • Deliver regular business and operational reviews to key business collaborators.
  • Implement Service Improvement policy and processes.
  • Manage and co-ordinate changes in customer environments per customer strategy.
RESPONSIBILITIES
  • Technology Organizational Change
  • AI Adoption
  • Contractual and Financial Control
  • Service plans and Governance
  • Problem and Incident Management
  • Issue and Risk Management
  • Critical issue Management
  • Standard Process Advice and Recommendations
  • Business Development and Renewals
  • Customer Satisfaction
  • Provide leadership, motivation and direction
Job for Automation

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: IT Consulting
Role: Technical Consultant
Employement Type: Full time

Contact Details:

Company: Oracle
Location(s): Mumbai

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Keyskills:   ERP PMP Managed services Project management Incident management Oracle SCM Risk management Business solutions Middleware

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