Staff Consultant - Production Support
- Oracle
- 6 - 11 years
- Pune
- 4 months ago
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Job Description
Key Responsibilities
- Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
- Manage incidents and service requests acknowledge, investigate, and resolve within SLA/OLA timelines.
- Perform release management and deployment activities for applications on cloud platforms.
- Conduct root cause analysis and apply remediation using standard and certified procedures.
- Collaborate with partner teams to manage capacity and coordinate scaling as required.
- Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
- Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
- Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.
Mandatory
- 4-6 years of hands-on experience in application support within the banking domain.
- Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting.
- Experience managing CI/CD pipelines using Azure DevOps or equivalent.
- Proven problem-solving and debugging expertise.
- Ability to independently apply production upgrades and manage deployments.
- Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
- Experience supporting applications within defined SLA/OLA frameworks.
- Willingness to work in a 24x7 rotational support model, including weekends.
- Excellent communication, analytical, and customer service orientation.
Key Responsibilities
- Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
- Manage incidents and service requests acknowledge, investigate, and resolve within SLA/OLA timelines.
- Perform release management and deployment activities for applications on cloud platforms.
- Conduct root cause analysis and apply remediation using standard and certified procedures.
- Collaborate with partner teams to manage capacity and coordinate scaling as required.
- Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
- Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
- Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.
Mandatory
- 4-6 years of hands-on experience in application support within the banking domain.
- Strong technical proficiency in PL/SQL, Unix, and Unix Shell Scripting.
- Experience managing CI/CD pipelines using Azure DevOps or equivalent.
- Proven problem-solving and debugging expertise.
- Ability to independently apply production upgrades and manage deployments.
- Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
- Experience supporting applications within defined SLA/OLA frameworks.
- Willingness to work in a 24x7 rotational support model, including weekends.
- Excellent communication, analytical, and customer service orientation.
Good-to-Have
- Exposure to cloud-native application monitoring tools (e.g., Azure Monitor, AppDynamics, Splunk).
- Familiarity with incident automation and DevOps collaboration frameworks.
- Banking domain certifications or experience supporting core banking / financial systems.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Release EngineerEmployement Type: Full timeContact Details:
Company: OracleLocation(s): Pune
Keyskills: Production Support Unix AppDynamics PL/SQL CI/CD pipelines Unix Shell Scripting ITIL processes SLA/OLA frameworks Splunk Azure DevOps Azure Monitor
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