Spanish Language Executive
- Infinite
- 0 years
- Noida, Gurugram
- 3 days ago
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Job Description
Job Description:
We are looking for freshers who have completed courses in the Spanish language and are interested in starting their career in NOC (Network Operations Center) support.
- Designation:- Associate Network Engineer
- CTC:- 4.5LPA
- Service agreement: 2year/ 2Lakh
- Work Location:- Noida
- Probation Period: 3 Months
- Stipend:- 21000/- ( During Probation Period)
IT / Telecom Domain Key Responsibilities:
- Ready to work in 24*7 Work environment, manage NoC operations and incidents.
- Perform first level troubleshooting using tools and utilities to resolve network related issues
- Monitor network performance and validate alerts using monitoring tools;
- Contact and follow up Power companies for energy outages.
- Create, assign, and update the incident using ticketing tools
- Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions
- Follow-up with support teams on open incidents
- Severity 1 to 4 Incident triage, support, management, restoration, recommendations
- Triage technical and non-technical escalations.
- Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.
- Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
- Ensured efficient resolution of incidents through people, process and technology.
- Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
- Demonstrated ability to work with operational concerns and teams.
- Ability to communicate effectively, both written and verbal.
- Ability to work independently or in a team and meet deadlines.
- Manage effective co-ordination with Onshore teams
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: FreshersContact Details:
Company: InfiniteLocation(s): Noida, Gurugram
Keyskills: NOC Operations NOC Spanish Technical Support
Infinite
About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...
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