System Administrator
- Infinite
- 1 - 3 years
- Bengaluru
- 4 months ago
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Job Description
- One to three years of experience in Helpdesk support
- Looking for immediate joiners
- Provide timely and effective technical support to end-users via phone, email, chat, ticket.
- Guide users through step-by-step solutions and educate them on the proper use of technology.
- Log, track, and prioritize support requests using a ticketing system.
- Follow standard operating procedures for incident resolution and escalation when necessary.
- collaborate with departmental representatives to understand specific applications, workflows and processes.
- Ensure timely acknowledgements & resolution of incidents to meet service level agreements (SLAs).
- Maintain accurate records of support activities, including detailed descriptions of issues and resolutions.
- Document common problems and solutions to create a knowledge base for both users and the internal respective teams.
- Work closely with concerned teams like system administrators, network engineers, other technical staff and internal departments to resolve complex issues.
- adhere to security protocols specific to each department and ensure compliance regarding data privacy & confidentiality.
- Should be comfortable working in rotational & week-end shifts - 24/7.
Skills:
- Proficient in verbal and written English communication
- Familiarity with ticketing systems and ITIL processes.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Quick learner
- Strong knowledge of windows and/or mac-os operating systems. familiarity with micro soft office suite & other common business applications.
- basic understanding of networking concepts.
- ability to convey technical information to non-technical users.
- analytical and problem-solving skills to diagnose and resolve technical issues.
- ability to adapt to new technologies and changing work environments.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru
Keyskills: Service level Helpdesk Analytical Standard operating procedures data privacy Windows Customer service MS Office Business applications Technical support
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About Xperience Infinite: Xperience Infinite specializes in developing cutting-edge Computerized Maintenance Management System (CMMS) solutions tailored for UK-based retail giants. Our innovative products are designed to manage and maintain assets and resources efficiently, ensuring optimal perfor...
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