International Customer Support- Chat/ Email/Voice
- IntouchCX
- 1 - 3 years
- Hyderabad
- 1 day ago
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Job Description
Job Title: Customer Support Executive International Blended Process
The International Blended Process Executive will handle both voice and non-voice interactions with international customers, ensuring high-quality customer service, issue resolution, and adherence to company policies and SLAs.
Key Responsibilities
- Handle inbound/outbound voice calls, emails, and chat support for international customers
- Resolve customer queries related to products, services, billing, or technical issues
- Maintain accurate records of customer interactions in CRM systems
- Meet quality, productivity, and customer satisfaction metrics
- Follow compliance, data security, and process guidelines
- Escalate unresolved issues to appropriate teams when required
- Provide a professional and empathetic customer experience
- Adapt to process updates and participate in training sessions
Required Skills & Qualifications
- Excellent English communication skills (verbal & written)
- Strong problem-solving and customer-handling abilities
- Basic computer knowledge (MS Office, CRM tools)
- Ability to multitask across voice and non-voice channels
- Willingness to work in rotational/night shifts
- Graduate / Undergraduate (as per company requirement)
Preferred Skills
- Prior experience in international BPO or blended process
- Familiarity with global customer service standards
- Typing speed of 3040 WPM (for chat/email processes)
Key Competencies
- Customer-centric approach
- Active listening
- Time management
- Adaptability and teamwork
Contact Me- Simu (91)8617739***
Email -s******s@in******x.com
Apply Soon! Don't miss the chance to be an Early Applicant!
- DISCLAIMER:
*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registeration fee, Refundable fee etc.,
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Blended Process International Voice Process Communication Skills Semi Voice Voice Process Chat Process
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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