International Voice Process- Bulk Hiring
- IntouchCX
- 1 - 3 years
- Hyderabad
- 6 days ago
- Email to a friend
- Report this job
Job Description
We are looking for experienced Customer Retention Executives for an International Voice Process. The ideal candidate will have prior experience handling international customers, strong communication skills, and a proven ability to retain customers through effective problem-solving and negotiation.
Key Responsibilities:
- Handle inbound/outbound voice calls for international customers
- Manage customer retention by addressing concerns, objections, and cancellation requests
- Provide accurate information about products/services and offer suitable retention solutions
- Resolve customer issues professionally while maintaining service quality
- Meet or exceed retention, quality, and customer satisfaction targets
- Maintain proper call documentation and follow process guidelines
- Ensure compliance with company and client policies
Required Skills & Qualifications:
- 6 months to 3 years of experience in International Voice Process
- Prior experience in Customer Retention / Save Desk is plus
- Excellent verbal communication skills in English
- Strong negotiation, persuasion, and problem-solving abilities
- Customer-focused mindset with the ability to handle objections
- Comfortable working in Night and Graveyard Shifts
- Basic computer knowledge and familiarity with CRM tools
Preferred Candidate Profile:
- Experience handling US/UK customers
- Ability to work under pressure and meet targets
- Strong listening and interpersonal skills
- Immediate joiners preferred
Perks & Benefits:
- Competitive salary + performance-based incentives( as per company policy)
- Cab facility (as per company policy)
- Growth opportunities and skill development
- Apply now by sharing your resume to ya**********r@in******x.com (OR) (+91) 7386528***.
- DISCLAIMER:
*Intouch doesn't promise a Job (or) an Interview in exchange of money. Fraudster's may ask you to pay in the pretext of Registeration fee, Refundable fee etc.,
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process International Call Center International Voice Us Voice Process International Calling International BPO
Similar positions
IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in