Application Support Engineer (Senior) @ Infogain

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Application Support Engineer (Senior)

Infogain
6 - 8 years
Noida, Gurugram
2 months ago
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Job Description

ob Description:

About the Role

We are looking for an Integrations Engineer who will be responsible for driving and integrating customers

with our platform and products.

Externally, you ll be interfacing with enterprise eCommerce merchants who are looking to reduce online

fraud rates, increase their bottom line and want to start using our platform as soon as possible.

Internally, you will serve as the technical expert and point of contact throughout the E2E integration

process.

The goal of an Integrations Engineer is to make a complex process as easy and effortless as possible for

each new client. You ll wear many hats: relaying client feedback and providing technical influence on

product roadmap/development, technical ownership of various plug-ins/extensions, and collaborating with

developers to drive commercial issues to resolution.

What You ll Be Doing

Have a deep understanding of our system and our product capabilities

Provide end-to-end support for new clients during their on-boarding process from a technical and

operational integration perspective

Partner with Sales and Account Management efforts (presales and post sales) as one of our strongest

subject matter experts

Build, monitor and execute a joint integration project plan across multiple clients and integrations

Own and improve public facing SDKs, APIs, and technical integration guides

Qualifications

6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager -

collaborating with multiple technical teams of an organization such as DEVOPS or Product, ideally in B2B

SaaS

An incredibly strong can do , and continuous learning attitude. We are growing fast and tackling unique

problems that require quick thinking and adaptability.

Experience working with databases and querying languages (e.g. SQL)

Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while

maintaining excellent internal and external stakeholder relationships

Proven technical background with API integrations; should be comfortable reading logs and source code

Substantial experience in a client facing technical role, including face to face meetings and pre-sales

activities with enterprise merchants

Experience in planning, leading and executing technical projects with Enterprise clients

Collaborative and inclusive team player with superb written and verbal communication skills

EXPERIENCE

6-8 Years

SKILLS

Primary Skill: Application Support Engineer
Sub Skill(s): Application Support Engineer
Additional Skill(s): Application Support Engineer

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Infogain
Location(s): Noida, Gurugram

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Keyskills: Telecom Automation Application support Managed services Healthcare Account management MSP microsoft Troubleshooting SQL

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Infogain

A Silicon-Valley headquartered company, Infogain is a global business oriented IT consulting provider of front-end, customer-facing technologies, processes and applications, leading to a more efficient and streamlined customer experience. We want our clientsâ‚¬â„¢ interactions with their cus...

Application Support Engineer (Senior) @ Infogain

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