International Voice Process Executive
- Sutherland
- 0 - 2 years
- Mumbai
- 4 months ago
- Email to a friend
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Job Description
Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a blended customer support role involving voice, chat, and email communication with international clients.
Key Responsibilities:
Provide high-quality voice-based support to international customers.
Handle queries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve customer issues effectively.
Maintain customer satisfaction and adhere to quality and performance standards.
Work in 24x7 rotational shifts, including night shifts.
Candidate Profile:
Excellent English communication skills (both verbal & written).
Strong interpersonal and problem-solving skills.
Comfortable with rotational shifts (24/7 operations)
Basic proficiency in MS Office tools (Outlook, Word, Excel).
Good typing speed and computer navigation skills.
Team player with a proactive and professional attitude.
Should have atleast 6 months of international BPO Voice process experience
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
Central Line: Kalyan to Sion
Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:
Shift: 24x7 rotational (including night shifts)
Weekly Off: 2 rotational offs
Perks & Benefits:
Lucrative performance-based incentives
Cab facility for safe and convenient travel allowance included Medical insurance coverage
Work-life balance with 2 weekly offs.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: US Process Customer Support Voice Process International Voice Process Communication Skills Banking Process Customer Service Bpo Voice International BPO
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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