Business Planning Specialst (Lead)
- Infogain
- 8 - 11 years
- Bengaluru
- 2 months ago
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Job Description
- Map existing end-to-end operational processes across vendors, identify inefficiencies, and propose streamlined workflows.
- Build and implement standardized operating procedures, governance frameworks, and escalation paths.
- Define and track vendor performance metrics, KPIs, SLAs and create reporting dashboards for ongoing visibility.
- Conduct gap analyses, root-cause assessments, and introduce continuous improvement mechanisms.
- Facilitate cross-vendor alignment workshops, gather feedback, and ensure adoption of optimized processes.
- Implement a structured cadence for process health checks, audits, and performance reviews.
- Support leadership with insights and recommendations for operational decision-making.
- 7-12 years of experience in Business Process Improvement, Operational Excellence, BPM, or Management Consulting.
- Strong background in Lean/Six Sigma, process mapping, root-cause analysis, and KPI design.
- Experience working with large-scale operations involving multiple vendors or distributed teams.
- Excellent stakeholder management, communication, and change-management skills.
- Ability to translate complex operational needs into clear frameworks, dashboards, and measurable outcomes.
- 8-11 Years
- Primary Skill: Business Planning PM
- Sub Skill(s): Business Planning PM
- Additional Skill(s): PMO, Support Operations, Business Planning PM
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: InfogainLocation(s): Bengaluru
Keyskills: Telecom Change management Automation Operational excellence Business process improvement Management consulting Business planning Healthcare microsoft Operations
Infogain
Blue Star Infotech Ltd, now part of Infogain, delivers IT services and digital transformation solutions across industries. The company emphasizes innovation, client value, and excellence through high-impact projects and human-centered design. With a global presence and over 6,000 employees, it foste...
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