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Customer Success Partner Expert-HR/HCM @ SAP Servers Tech

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SAP Servers Tech  Customer Success Partner Expert-HR/HCM

Job Description

What you ll do:
  • Responsibility for customer success with SAP cloud subscription solutions in the Human Capital Management domain.
  • Support execution of Line of Business (LoB) and Buying Center Relationship Assessments.
  • Contribute to the development, maintenance, and execution of HCM-related Outcome Success Plans (OSP).
Engagement & Coordination:
  • Supports coordination of resources across SAP to accomplish customers desired outcomes.
  • Conduct regular cadences to execute OSPs and deliver Quarterly Business Reviews (QBRs) to customer CXOs.
  • Own customer relationships and maintain stakeholder mapping.
Consumption & Commercials:
  • Monitor solution adoption and consumption. Ensuring proper white-spacing and seek potential expansion opportunities.
  • Support renewal and negotiation processes to ensure customer retention.

What you"ll bring:
  • 15 to 20 years of experience in SaaS or Cloud Solutions; HCM expertise is a strong plus.
  • Proven track record in managing customer engagements, including commercial responsibilities.
  • Strong communication skills (verbal and non-verbal) with excellent analytical capabilities.
  • Experience in customer success, renewals, and retention strategies.
  • Knowledge of HR processes and technology.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: Management Consulting
Role: Associate / Consultant
Employement Type: Full time

Contact Details:

Company: SAP
Location(s): Mumbai

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Keyskills:   SAP HCM Analytical Consulting Cloud Customer retention professional services Analytics Recruitment Human capital management

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SAP Servers Tech

SAP Servers Tech help our clients achieve their business goals and objectives by guiding them through all the options for SAP Server Access systems available. SAP Servers tech is providing supports to multiple domestic clients.