Sap Hybris Consultant
- Infogain
- 6 - 11 years
- Hyderabad
- 2 months ago
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Job Description
Experience range-5-11 yrs
Location-Hyderabad
Job Description
- 5+ years of experience in L1/L2 support within SAP Commerce (Hybris) environment
- Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).
- Experience monitoring and analysing system performance, utilizing logging and monitoring tools.
- Execute minor fixes such as Impex corrections, configuration updates, and property adjustments as and when needed.
- Proficiency in handling Impex files for data imports/exports and troubleshooting data-related issues.
- Experience with troubleshooting of server-side issues using HAC and Hybris logs.
- Strong communication skills, with the ability to explain technical concepts to non-technical users and teams.
- Familiarity with service management tools like JIRA for tracking incidents and requests.
- Ability to prioritize and manage multiple incidents or service requests in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from senior management to staff level teams.
- Superior work ethic with a positive, can-do attitude.
- Excellent customer service skills and superior telephone etiquette.
- Demonstrated attention to detail and excellent time management.
- Participate in on-call rotation and incident postmortems to ensure continuous improvement.
- Superior collaboration skills.
- Flexibility with the ability to change priorities quickly, focus on new ones without distraction.
- Ability to deal with conflict and work under pressure to meet deliverable commitments.
- Technical aptitude and a passion for learning about new emerging technologies.
- Ability and willingness to travel internationally and adjust work hours to accommodate international teams.
- Extreme responsiveness with ability to work under pressure in a crisis, maintaining a clear sense of urgency Mandatory Technology Stack:
- Platform: SAP Commerce (Hybris) - majorly (Hybris Backoffice, Hybris Administration Console (HAC))
- Monitoring tools like Google Cloud Logging, Zabbix, Splunk, Graylogs etc.
- Strong knowledge of databases (SQL) preferably MySQL
- Git, Bamboo, Jenkins Incident management tools like Jira or ServiceNow
- Cloud Platforms (Preferred): Google Cloud
- Prior experience in ECommerce solutions is a must.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Head - Tech SupportEmployement Type: Full timeContact Details:
Company: InfogainLocation(s): Hyderabad+ View Contact
Keyskills: Sap Hybris Hybris Hybris Backoffice Sap Hybris Commerce L1/L2 support Hybris Administration Console SQL
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Infogain
A Silicon-Valley headquartered company, Infogain is a global business oriented IT consulting provider of front-end, customer-facing technologies, processes and applications, leading to a more efficient and streamlined customer experience. We want our clients€™ interactions with their cus...
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