International Voice Process - Work from Home
- Sutherland
- 0 - 4 years
- Mumbai
- 4 months ago
- Email to a friend
- Report this job
Job Description
Job Description:
We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a voice customer support role involving voice communication with international clients.
Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24x7 rotational shifts, including night shifts.
Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
- Should have atleast 6 months of international BPO Voice process experience.
Eligibility Travel Boundaries:
Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift & Weekly Off:
- Shift: 24x7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
- Work Mode- WFH (since day 1)
Perks & Benefits: Lucrative performance-based incentives, included Medical insurance coverage Work-life balance with 2 weekly offs. Desktop will be provided by the company itself.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: International Voice Process workfromhome Customer Support Customer Service Banking Process Bpo Voice Excellent Communication Skills International Process Us Voice Process International BPO International Calling
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Sutherland
\n\nTech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.
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