Assistant Manager - Customer Engagement
- Axis Max Life
- 2 - 5 years
- Kolkata
- 2 months ago
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Job Description
Key Responsibilities:
- Maximize Applied to paid to meet business plan
- Hub Hold Cases resolution within TAT
- NFTR % Reduction
- MIS and Reports/Dashboards
- Follow-up for GO Actionable resolution
- Booking & Tracking of Medical reports
- Customer complaint resolution within TAT
- Maximize MFYP Collection and Renewals
- Ensure NC cracking through field
- Auto-pay Traction / ECS Registration
- POSV / Welcome Call
- Managing end to end operational process along with teams in the field & distribution leaders
- Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations.
- Managing dashboard for Quality of business
- Adoption of various digital initiatives among distribution
Preferred candidate profile
- A Graduate/MBA
- Experience of 3-5 years in operations or customer services in a financial services industry.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: Axis Max LifeLocation(s): Kolkata
Keyskills: Branch Operations Back Office Operations Renewals Policy Issuance New Business Policy Servicing Retention Persistency
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Axis Max Life
About Accenture\\r\\n\\r\\n \\r\\n\\r\\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Op...
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