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Oracle Cloud Hcm Functional Consultant @ Kastech

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 Oracle Cloud Hcm Functional Consultant

Job Description

Greetings from Kastech Software Solutions!


We are Hiring!


Role: Oracle Cloud HCM Cloud Functional Consultant


Experience: 5+ Years of Fusion experience


Location: Remote


Key Responsibilities

Implementation & Configuration

  • Configure Oracle HCM Help Desk including service request categories, templates, queues, SLAs, and assignment rules.
  • Set up HR Service Center features such as knowledge management, HR agent experience, service request workflows, and dashboards.
  • Work with functional teams to align Help Desk processes with broader HCM modules (Core HR, Benefits, Absence, Payroll, etc.).
  • Configure security roles, data security, and user access specific to the Help Desk module.

Support & Maintenance

  • Provide functional support for Help Desk SRs: troubleshooting issues, analyzing logs, and coordinating fixes.
  • Monitor system performance, triage issues, and work with Oracle Support as needed.
  • Maintain knowledge articles and ensure effective categorization and content quality.
  • Assist in regression testing, patch testing, and quarterly release validations.

Business Engagement

  • Translate business requirements into functional specifications and system configurations.
  • Support HR operations by improving case management workflows and agent productivity.
  • Conduct end-user and HR service center training for new features or enhancements.
  • Develop documentation: configuration workbooks, test scripts, SOPs, and training guides.

Reporting & Analytics

  • Build analytics and dashboards using Oracle HCM Help Desk reporting tools (OTBI, BI Publisher, dashboards).
  • Provide insights into SR volume, SLA performance, agent KPIs, and trend analysis.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: ERP Developer
Employement Type: Full time

Contact Details:

Company: Kastech
Location(s): Hyderabad

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Keyskills:   Oracle Hcm Cloud HR Help desk Oracle Hcm Fusion Hcm

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Kastech

Kastech Software Solutions Group, based in Houston of Texas, United States of America, is a pioneer in offering various software services with special reference to ERP and Oracles PeopleSoft. Incorporated in 2007 by Mr. Suresh Katamreddy and Mr. Sri PatibandlaKastech today has over 1000+ employees w...