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SAP S/4 HANA Service management @ Capgemini

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Capgemini  SAP S/4 HANA Service management

Job Description

SAP Service Management (SM) Consultant

Key Responsibilities

  • Design, configure, and implement SAP SM processes: service orders, contracts, billing, confirmations, warranty, and claims
  • Integrate SM with SD, MM, PM, FICO modules and external systems/platforms
  • Lead full lifecycle projects: requirements gathering, workshops, solution design, testing, deployments, and Golive
  • Analyse and optimize business processes, recommending and implementing best practices
  • Provide user training, create documentation, and support endusers postimplementation
  • Troubleshoot configurations, resolve incidents, and support system upgrades/patches

Qualifications & Skills

  • Proven experience in SAP SM/CS, especially on S/4HANA or ECC (at least 512 years)
  • Strong knowledge of service-related processes: field service, warranty management, service contracts
  • Experience in module integration (SD, MM, PM, FICO); familiarity with VMS and external warranty platforms is a plus.
  • Excellent analytical, problem-solving, and stakeholder management skills.
  • Effective communication, able to conduct workshops and training sessions.

Education & Certifications

  • Bachelors degree in Engineering, IT, or related field
  • SAP SM/CS certification is preferred

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Pune

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Keyskills:   SAP S4HANA Service Management SAP Service Management Sap Customer Service Service Delivery Management Sap Fsm Sap Hana

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