Opening For Policy Subject Matter Expert
- Cognizant
- 3 - 7 years
- Hyderabad
- 4 months ago
- Email to a friend
- Report this job
Job Description
Role Overview
We are looking for a highly analytical and experienced Subject Matter Expert (SME) to serve as a Policy Point of Contact (POC) for our critical operations, The Policy SME is responsible for the end-to-end lifecycle of policies, ensuring clarity, accuracy, and effective implementation across all production environments to maintain the highest quality standards.
Key Responsibilities
1. Policy Lifecycle Management & Documentation
- Support Policy Development: Actively support the entire policy development lifecycle, from initial draft to final release.
- Comprehensive Documentation: Prepare and maintain comprehensive policy documents, including Standard Operating Procedures (SOPs) for new policies and detailed documentation of all changes to existing guidelines.
- Impact Analysis: Conduct detailed analysis concerning the potential impact of policy changes on production throughput, quality, and operator application.
2. Quality Assurance & Calibration Support
- Ad-hoc Guidance: Provide responsive, on-demand policy calibration support and expert guidance to the quality and production teams.
- Resource Creation: Develop and maintain supplementary materials, such as quick-reference guides, one-pagers, and visual libraries of error examples to clarify complex labeling scenarios.
- Policy Cleanup: Proactively identify and resolve inconsistencies or ambiguities in existing policy documentation.
3. Training and Dissemination
- Policy Roll-out: Facilitate effective and timely policy roll-out by providing clarity on changes and conducting detailed briefings for trainers and operations managers.
- Stakeholder Collaboration: Work closely with Training, Process Excellence (PEX), Business Analysts (BA), and Operations teams to ensure policy understanding and correct application by production operators.
- Live Monitoring: Partnering with Training/Policy leads to shadow operators during initial production periods
4. Expertise and Analytical Contribution
- Critical Thinking: Apply critical thinking and strong problem-solving capabilities to interpret complex labeling requirements directly from client Engineering teams.
- Analytical Reasoning: Demonstrate and utilize prior exposure to analytical and logical reasoning tasks to troubleshoot policy gaps and operational issues.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: GIS BPO Training Google Geographical Information System Subject Matter Expertise SME Mapping Quality Assurance Policy Management
Similar positions
Cognizant
Job Description:1. Strong organizational and time-management skills with the ability to manage multiple priorities.\n\n2. Excellent verbal and written communication skills.\n\n3. Proficiency in scheduling tools and platforms (e.g., Outlook, MS Teams, Workday or equivalent ATS).\n\n4. Attention to de...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in