Process Trainer
- Cognizant
- 4 - 7 years
- Hyderabad
- 5 months ago
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Job Description
Roles and Responsibilities
- Design and deliver training programs for process trainers, focusing on soft skills, operations, and knowledge management.
- Conduct training need analysis to identify gaps in employee skills and develop targeted training solutions.
- Develop impact training plans to address identified gaps and improve overall performance.
- Map out the knowledge required for various roles within the organization using mapping techniques.
- Analyze training delivery methods to ensure effective transfer of knowledge.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Subject Matter ExpertEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Process Training Knowledge Management Mapping knowledge Training Need Analysis Training Analysis Behavioural Training Soft Skills Training Impact Training Value Generation Operations Training Delivery
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