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Service Desk Manager @ Trigent Software

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 Service Desk Manager

Job Description

Role & responsibilities


As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations.


Must To Have Skills: Proficiency in Service Desk Management.

- Good To Have Skills: Experience with customer relationship management tools

.- Familiarity with ticketing systems and incident management processes.

- Strong verbal and written communication skills.

- Ability to work collaboratively in a team environment.


Preferred candidate profile


Excellent Communication Skills


Graduates From 2024 and 2025 Passed out only


BCA


BSC


BE /B.Tech -Computer Science


No Backlogs Prefered


Location : Gurugram


Only Freshers


For More Details


Contact Indhu


Drop a mail to in*********c@tr****t.com


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Freshers

Contact Details:

Company: Trigent Software
Location(s): Noida, Gurugram

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Keyskills:   Troubleshooting Service Desk Management Desktop Support IT Service Desk Service Desk Helpdesk Management

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₹ Lacs P.A

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Trigent Software

Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potential...