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Customer Support Executive (Fresher) @ Trigent

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 Customer Support Executive (Fresher)

Job Description

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries. Collaborate with other support teams as needed to ensure the timely resolution of requests and issues. Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents. Focus primarily on customer and employee interactions rather than transaction processing. Qualifications: Strong communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational skills. Problem-solving and critical/logical thinking abilities. Previous experience in customer or employee support is a plus.


Note
100% Work from Office
Only Night Shifts | Shift Hours: 9.5Hrs
Good English Communication Skills


HR

Subhijeetsingh

su********g@tr****t.com

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: Trigent Software,
Location(s): Mumbai

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Keyskills:   Communication Skills Customer Support BPO Customer Service Bpo Customer Service International Call Center Semi Voice Voice Process Voice Support Good English Communication CSE Bpo Voice Customer Care International Voice Process International BPO

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Trigent

Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, and we take pri...