Senior Process Executive
- Cognizant
- 2 - 7 years
- Hyderabad
- 4 months ago
- Email to a friend
- Report this job
Job Description
Job Title: SPE
Reporting to: Team Manager/Team leader, Operations
Objectives
The SPE's objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.
Key Result Areas (KRAs)
Operations:
- Has to complete transactions as per the target set on a daily/weekly/monthly basis.
- SPE needs to be an expert in US foreclosure process (End to End).
- 2+ years experience working with foreclosures in a servicing/collections environment.
- The SPE is responsible for maintaining constant Foreclosure end to end process knowledge in the team.
- Maintaining and documenting all process and investor updates received from the business area.
- Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.
- Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members.
- Conduct the regular knowledge checks with the teams.
- Actively involved in suggesting and driving process improvements.
- Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.
- Monitor and coach underperformers to improve their quality and efficiency.
- Be a part of the regular production and produce agreed numbers.
- Address and ensure resolution on all process related queries of the team members.
Qualification:
- Diploma / Graduate any discipline.
- 2 - 4 years of experience in BPO, US Mortgage/ Data Processing background.
- Minimum of 2 years in the Sr. Foreclosure -Process Expert role.
Skill Sets
- Experience in foreclosure, and mortgage servicing.
- Should have knowledge of banking industry rules and regulations, and government regulations regarding foreclosures.
- The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
- Need to be well-versed with US Regulatory and investor guidelines.
- Good interpersonal skills
- Good written and verbal Communication skills
- Analytical and good judging skills
- Ability to grasp and learn quickly.
- Ability to coach
- Self-motivated
- MS Office Knowledge
- Ability to plan.
- Should be able to prioritize the daily work.
- Flexibility to work in different shifts.
- US -Mortgage Certification will be a value add.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: US Mortgage Loan Origination Loss Mitigation Mortgage Servicing Post Closing Escrow Foreclosure Loan Processing Loan Servicing Origination Bankruptcy
Similar positions
Cognizant
Job Description:1. Strong organizational and time-management skills with the ability to manage multiple priorities.\n\n2. Excellent verbal and written communication skills.\n\n3. Proficiency in scheduling tools and platforms (e.g., Outlook, MS Teams, Workday or equivalent ATS).\n\n4. Attention to de...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in