Customer Success Manager
- Optisol Business
- 3 - 4 years
- Chennai
- 23 days ago
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Job Description
Core Technical & Growth Skills:
- Strong communication, active listening, and relationship-building with enterprise customers. End-to-end delivery ownership, planning, and project coordination.
- Requirements gathering, workflow definition, and solution documentation. Customer onboarding, adoption enablement, and proactive issue resolution. Data analysis and success metric tracking to drive decisions (CSAT, usage, churn signals).
- Familiarity with customer platforms and tools (CRM/CS tools e.g., HubSpot, Gainsight). Ability to identify growth opportunities and support upsell/expansion conversations
What You will work on
- Acting as the primary point of contact for assigned enterprise customers Driving onboarding, adoption, and value realization of key workflows/features Translating customer requirements into execution-ready artifacts (user stories, workflows, plans) Planning and managing delivery engagements with clear timelines, milestones, and SLAs
- Tracking delivery and success metrics; preparing insights dashboards and presentations Partnering with Product, Engineering, and Support teams to unblock issues and improve processes Conducting post-delivery follow-ups to validate outcomes and close open items Identifying expansion opportunities based on customer maturity, usage, and evolving needs
What we expect from you
- 3 to 4+ years of experience in Customer Success, Business Analysis, Implementation, Account Management, SaaS Support, or related functions Demonstrated delivery ownership in live customer engagements (planning execution handover) Strong business analysis capabilities (requirements, workflows, process documentation)
- Excellent communication and stakeholder management, particularly with enterprise clients Comfort working with metrics, dashboards, and performance indicators (HubSpot/Gainsight or similar experience is a plus)
- reference for candidates with financial domain exposure and/or operations background (finance ops, support ops, data ops) Experience managing large-scale enterprise project engagements is a strong advantage
What we value
- Ability to ensure predictable deliveries with strong planning and minimal escalations
- Clean and unambiguous capture of requirements that translate to successful execution
- Evidence of improved customer adoption, satisfaction, and confidence over time
- Discovery and support of expansion opportunities driven by delivered value
- Internal clarity on customer communication, priorities, and scope Read OptiSol on Medium Life at OptiSol Connect & Follow us OptiSol Business Solutions
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Optisol BusinessLocation(s): Chennai
Keyskills: Data analysis Product engineering Business analysis Relationship building Workflow Issue resolution Account management Business solutions Stakeholder management CRM
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Optisol Business
OptiSol is a full services digital solutions provider. We deliver digital solutions through AI enabled web and mobile applications to Enterprises and Start-ups worldwide. People and Culture are our greatest differentiators. We are growing stronger with 200+ team focused on new age software ...
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