Consultant
- Mindsprint
- 2 - 5 years
- Chennai
- 2 months ago
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Job Description
Job Purpose:
- The BASIS Engneer will be responsible for providing day-to-day SAP BASIS support, monitoring system health, assisting in patching and maintenance activities, and managing routine operations
- The role supports senior engineers in ensuring high system availability, executing maintenance tasks, and managing incidents and service requests through ServiceNow
Key Accountabilities:
- Support Sr. Engineer in SAP system patching, upgrades, and maintenance activities.
- Perform system monitoring and manage day-to-day BAU (Business As Usual) BASIS tickets.
- Proactively tuning performance, capacity planning, managing bottlenecks.
- Document tasks, updates, and resolutions accurately in the ticketing system (ServiceNow).
- Execute and manage SAP transport activities across environments.
- Manage SAP background jobs and ensure smooth batch processing operations.
- Perform application patching, add-on, and support pack upgrades as per schedule.
- Execute regular system refresh, backup, and restore activities.
- Manage printer driver configuration and spool administration.
- Conduct ABAP dump and system log analysis for proactive issue identification.
- Handle RFC configuration, maintenance, and troubleshooting.
- Perform SNC configurations and manage security certificates (add/renew/remove).
- Support troubleshooting of SAP system and connectivity issues.
- Manage and execute ad-hoc BASIS operational requests.
- Provide on-call support during weekends and be available for 24x7 rotational shifts.
- Handle ServiceNow ticket management, ensuring timely response and resolution.
Key Relationships:
- Internal: BASIS Sr. Engineers, Application Support, Infrastructure & Network Teams, Database Administrators, Security Teams.
- External: SAP vendors, third-party application support, managed service partners.
Person Specification
Experience:
- Strong SAP BASIS administration experience in support and maintenance roles.
- Hands-on experience in SAP ECC/S4HANA and related SAP landscapes.
- Experience with patching, transport management, and background job scheduling.
- Exposure to working in 24x7 support environments and shift operations.
Skills / Knowledge:
- Strong understanding of SAP BASIS fundamentals and system architecture.
- Proficiency in ServiceNow or other ITSM tools for ticket management.
- Knowledge of system monitoring, RFC/SNC configuration, and transport management.
- Familiarity with certificate management and troubleshooting of SAP issues.
- Understanding of backup/restore and system refresh processes.
- Good analytical and problem-solving skills.
Behavioural Competencies:
- Strong team collaboration and communication skills.
- Proactive approach to identifying and resolving system issues.
- Flexible and adaptable to rotational shifts and on-call support requirements.
- Detail-oriented and disciplined in documentation and process adherence.
- Customer-focused with a sense of ownership and accountability.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: MindsprintLocation(s): Chennai
Keyskills: ticketing background jobs itsm tools sap administration batch processing servicenow itsm system architecture sap basis system monitoring log analysis job scheduling architecture certificate management communication skills
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