Virtual Front Desk || Immediate Joiners || Walk In Interviews
- Provana
- 1 - 6 years
- Noida, Gurugram
- 1 month ago
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Job Description
Job Description:
The Virtual Front Desk Coordinator (VFD) serves as the first point of contact for patients and staff, playing a vital role in ensuring a smooth and welcoming experience for everyone. This position involves virtually greeting patients, managing check-ins, handling digital intake and ID
capture, answering phones, scheduling appointments, explaining insurance benefits, collecting patient balances i.e. co-pays and any over the counter (OTC) money due, and maintaining accurate records. The VFD will also complete administrative tasks and generate reports as
needed.
A successful candidate will possess a caring, professional demeanor, exceptional organizational skills, and the ability to resolve patient and staff inquiries efficiently while demonstrating excellent customer service.
Key Responsibilities:
- Patient Interaction:
Virtually greet patients and potential patients with a warm, professional
demeanor.
Answer questions regarding the clinic's services and processes.
Support patients and staff by providing accurate information and guidance.
- Administrative Duties:
Perform digital intake and ID capture for new and returning patients.
Check patients in and manage appointment schedules across EMR systems.
Explain insurance benefits and collect patient balances.
Maintain accurate and secure recordkeeping.
- Customer Service:
Exhibit excellent customer service skills while multitasking in a fast-paced
environment.
Handle inbound and outbound calls with professionalism and empathy.
Maintain a calm and professional demeanor in challenging situations.
- Workspace Requirements:
Work in a well-lit, professional home office setting.
Ensure a quiet work environment free from distractions.
Qualifications:
- Minimum of 2 years experience in a patient-facing role within a medical office
environment.
- Proficiency with computer systems, typing, and various software programs, including
EMR systems.
- Strong written and verbal communication skills.
- Ability to collaborate effectively with patients, staff, and team members.
- Highly organized and capable of multitasking in a fast-paced virtual setting.
- Demonstrated ability to work independently and take initiative.
- Commitment to providing warm, empathetic, and respectful care to patients.
Key Competencies:
- Exceptional customer service abilities.
- Strong problem-solving skills to address and resolve inquiries.
- Capacity to handle multiple tasks simultaneously across various platforms.
- Professional communication and facilitation skills.
- Some experience in US Healthcare and International Voice Process
Perks & Benefits:
- 5 days working (Sat & Sun fixed off)
- Competitive Package and appraisals
- Great work culture
- Plenty of growth opportunities
- Supportive peers & mentors
Contact Person:
HR Name: S. Revathi
Number: 9354634***
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: ProvanaLocation(s): Noida, Gurugram
Keyskills: Customer Support Customer Service US Healthcare AR Calling Us Voice Process International Voice Process International Calling
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Provana
Provana is a US Based Organization dealing with SaaS Products and services for the credit and collection industry.
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