Call Center Executive
- Sarvodaya Hospital
- 2 - 6 years
- Faridabad
- 4 months ago
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Job Description
Role & responsibilities
- Receive inbound calls from patients, doctors, healthcare providers: respond to inquiries about tests, services, preparations, pricing, sample collection, etc.
- Make outbound calls: followups, appointment reminders, upsells of diagnostic packages or supplements.
- Effectively process orders, schedule appointments, or facilitate home sample collection if applicable.
- Maintain accurate call logs, patient records, update CRM system.
- Meet or exceed individual sales targets and KPIs (conversion rate, revenue per call, average handling time, first call resolution).
- Use diagnostic knowledge: understand test types, sample requirements, preparation instructions, turnaround time.
- Navigate objections, overcome resistance, recommend premium or additional services when appropriate.
- Coordinate with labs, collection teams, billing, operations to ensure seamless patient journey.
- Provide feedback to training, product, and operations teams: identify common queries, process bottlenecks, script improvements.
- Perform quality assurance: ensure compliance with privacy and data protection, maintain professionalism and empathy in all calls.
Preferred candidate profile
- Graduate degree.
- Strong verbal and written communication in English and local language.
- Prior experience (13 years) in call center, tele-sales, or diagnostics/hospital appointment setting.
- Understanding of diagnostic processes, lab test types, medical terminology is a plus.
- Salesoriented mindset: persuasion, negotiation, upselling.
- Empathy, patience, ability to stay calm in high volume or stressful scenarios.
- Proficient with CRM systems, MS Office; ability to update records diligently.
Interested candidate can share their profile on 8929963*** (Gargi)
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Other Hospital Staff - OtherEmployement Type: Full timeContact Details:
Company: Sarvodaya HospitalLocation(s): Faridabad
Keyskills: Telesales Telecalling Calls BPO Sales Process call center Inbound Voice Outbound Calling
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