Customer Contact Comms New Associate-Voice
- Accenture
- 0 - 1 years
- Bengaluru
- 23 days ago
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Job Description
Skill required: Customer Operations - Voice - Service Desk Voice Support
Designation: Customer Contact Comms New Associate
Qualifications:BCom/MCom
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for
Bachelor s degree preferredMinimum 2 years of experience in B2B Collections processCollections License considered beneficialGood working knowledge of an ERP system; ORACLE experience would be an added advantageWritten and spoken ability to communicate in English for Accenture interaction Attention to details Must be a good team player Excellent customer serviceResponsibility and accuracy in the completion of received tasks Flexibility, especially in the period of month quarter year end closing Excellent interpersonal and communication skillsTime management and organization skills Ability to work in a multicultural and diverse environmentA natural ability to adapt to changeExcellent working knowledge of MS Office Demonstrates the ability to work as part of a team
Roles and Responsibilities: Ensure effective and timely communication, provide clear messaging and proactive issueresolution related to collection issues/ discrepanciesFollow and execute activities assigned by the Collections Team Lead.Responsible for calling, emailing, making payment arrangements with customersPreparing and reviewing AR Adjustments, statements of accounts receivable, reminder lettersEnsure the completeness and accuracy of invoices in the AR system.Communicate effectively with customers on a timely basis and provide excellent customerservice regarding collection issues, discrepancies, and short payments Work closely with key teams such as Credit and Sales in mitigating collection riskCollaborate with various internal business functions such as Billing, Credit Team, CashApplication teams, and external customers to resolve receivable issues and to achieve commongoals and objectivesProvide administration work related to collections, such as preparing adjustment vouchers,statements, and letters Responsible in responding all internal external emails within agreed TATEscalate unresolved issues to management timely and follow through with issues until the finalresolution
QualificationBCom,MCom
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Finance & AccountingRole Category: Accounting & TaxationRole: Accountant / Accounts ExecutiveEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru+ View Contact
Keyskills: finance accounts receivable erp oracle administration ar system collection help desk sales cloud operations b2b voice support erp system troubleshooting
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