Customer Care Executive
- Cognizant
- 0 - 2 years
- Gandhinagar
- 26 days ago
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Job Description
Job Description: (PE)Role Objective: Evaluating pre-recorded audio calls and transcripts for the Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers' sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)Role responsibilities:
Obtain consumer / provider information by listening to telephone calls/ text & messages
Determine eligibility by comparing consumer / provider information to requirements
Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
Meet the required target and quality metrics
Work effectively with other teamsSkills/Qualifications:
[IMPORTANT] Comprehensive and analytical skills
[IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information
[IMPORTANT] Excellent Communication Skills (both written & oral)
[IMPORTANT] Decision making skills
Strong Logical/ Analytical skills (cognitive ability)
Multi tasking ability
Excellent time management skills, most workload involves fluctuation
Extremely proactive and organized with a track record of success in a team environment
Basic knowledge of excel sheets
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Gandhinagar
Keyskills: Good English Communication Written Communication Analytical Interpersonal Skills
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