Process Excellence Manager
- Wipro
- 8 - 13 years
- Hyderabad
- 4 months ago
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Job Description
- Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Driving business process optimization & value delivery through transformation / next generation initiatives.
- Driving benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Driving projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
- Drive standardization practices and ensure strict compliance in internal and client defined processes.
- Ensure all process metrics are met.
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
Skills (Must Have)
- Ability to work in cross functional teams and demonstrated ability to drive change in the process.
- Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
- Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
- Project management experience in driving six sigma and lean projects.
- Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
- Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients.
- Industry Domain knowledge & expertise in MS Power Platform apps. (Ex Power BI, Power Apps etc.)
Knowledge / Domain Knowledge
- Exposure in driving high impact transformation projects involving technology and process re-engineering.
- Experience in relevant process excellence tools and machine learning programming are an added advantage.
- 5+ years of client facing role experience in leading Quality & process excellence initiatives
- Experience in independently handling data visualization using MS Power BI / Sigma apps.
- Knowledge of MS Power Platform development & usage.
Educational background & Industry Experience
- Graduate or Postgraduate
- Certified Blackbelt Belt (must) and should have led or mentored six sigma projects (DMAIC / DFSS methodology)
- Trained lean Facilitator & Practitioner
- Should have lead a team of Quality Blackbelts and mentored process improvement projects.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Quality Assurance - OtherRole: Quality Assurance - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: Lean Six Sigma Black Belt Process Excellence Operational Excellence Lean Process Automation Dmaic Continuous Improvement Process Improvement Process Transformation Kaizen Process Optimization Business Excellence Process Re-engineering
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