Customer Success Partner Expert(sap Business Data Cloud)
- SAP Servers Tech
- 14 - 19 years
- Bengaluru
- 28 days ago
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Job Description
The SAP Business Data Cloud (SAP BDC) & AI Customer Success Manager (CSM) helps customers drive meaningful adoption and consumption of SAP Business Data Cloud in their application projects, positioning BDC as the cloud platform of choice for their business needs BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions
SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP s most strategic customers towards a successful cloud transformation The BDC CSM role is also responsible for developing relationships with CXOs and technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory
Responsibilities:
You will innovatively generate ideas for Consumed ACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business
You will proactively partner with customers to sustainably increase consumption of SAP BDC, and coordinate activities with the Account Team, by building out a joint outcome-based plan, that aligns SAP solutions with customers business objectives throughout their lifecycle
You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures
Support and drive Market Unit CSM demand generation initiatives, working with Demand Management, Sales, and Marketing to further Clouds growth
Prepare and deliver a renewal execution strategy optimizing renewals for profitability and customer satisfaction
Drive innovation and incubation areas through the introduction of AI everywhere, adoption of digital modalities and extension of digital motions along the customer value lifecycle via a tight interlock with the Customer Success go-to-market and transformational strategies
You are the primary SAP BDC strategic point of contact and will orchestrate resources across SAP and customers, leveraging assets of the SAP BDC engagement model
You will analyse your customer s technical needs and execute consumption plans for your assigned customers
You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap
You will be a voice of the customer to internal SAP stakeholders You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc
What you bring
You will excel in this role if you:
Have 14+ years of industry experience working directly in BDC & AI Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services Consulting, etc
Have deep understanding of cloud software solutions, delivery models, and challenges, as well as involvement in complex global transformation programs in consulting or advisory roles
Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies Certifications in enterprise architecture are a plus
Have foundational knowledge of public cloud platforms and providers (eg Microsoft Azure, Amazon Web Services, Google Cloud, etc)
Have professional experience with implementing cloud initiatives
Have excellent communication and presentation skills Familiarity with design thinking methodology is a plus
Communicate proactively and can prioritize efficiently You have a strong sense of accountability
Can manage complex organizational dynamics both internally as well as externally with customers and partners, manage risks, and de-escalate critical customer situations
Can continuously learn and adapt to the unique business and cultural practices of each region/country
Have a strong customer service mindset and customer empathy
Have a passion for learning new technologies and enjoy problem solving
Thrive in a dynamic team-based environment and can guide new team members into the role
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Product management SAP Enterprise architecture Consulting Demand management Presales Support services Customer service Customer engagement Analytics
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