Customer Care Executive
- Policybazaar
- 0 - 5 years
- Noida, Gurugram
- 4 months ago
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Job Description
Job description
*ONLY IMMEDIATE JOINERS APPLY**
Job description
Customer Service Executive
Location: Gurugram, Haryana
Interview Mode- Only Face-to-Face (No Virtual Interviews)
Qualification- 0-3 yrs (Freshers are welcome)
Salary Package- 2.5 LPA to 4 LPA
Job description
PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experienced candidates can both apply
- Minimum education: Graduate
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: FreshersContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram
Keyskills: Customer Service Inbound Process Bpo Customer Service Bpo Voice Telecalling Customer Care Domestic Process
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