Customer Care Executive
- Policybazaar
- 0 - 4 years
- Noida, Gurugram
- 4 months ago
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Job Description
Job Role - Customer Care Executive
Experience - 0 to 4 Years
Job Location - Gurgaon
Interview Mode - Face to Face
Role & responsibilities-
- Handle customer calls in a professional and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
What we are looking for in a candidate
- Should be Confident & Dynamic.
- Should have a bent towards Sales & Customer support.
- Excellent interpersonal and listening skills
- Good persuasion skills.
- Should be efficient in converting customer interest into sales.
- Good negotiation skills
- Team Player
- Quick learner, creative and achiever.
- Passionate about work output
#Apply now
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram
Keyskills: Customer Care Inbound Process Bpo Customer Service Voice Process
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