Team Leader- DSF
- Policybazaar
- 5 - 10 years
- Rajahmundry
- 4 months ago
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Job Description
Role & responsibilities
- Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
- Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
- Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
- Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
- Track and document work schedules and absences to ensure consistent staffing levels.
- Resolve any audit-related issues in a timely and thorough manner.
- Act as the primary point of contact for all issues and queries related to specific business assignments.
- Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
- Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
- Ensure that sales processes and client interactions are compliant with industry regulations and company policies.
Preferred candidate profile
Area Sales Manager , Team Leader, Team Coach , B2C Sales
Interested candidates can share their updated resume at Mu*********1@po*********r.com
Job Classification
Industry: InsuranceFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Area Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: PolicybazaarLocation(s): Rajahmundry
Keyskills: Sales Field Sales Management Team Coaching Team Management Territory Sales B2C Sales Area Sales Management Area Sales Field Sales Team Leading Leadership Skills
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Policybazaar
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