Quality Analyst- Call Audit || Gurgaon @ Policybazaar

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Quality Analyst- Call Audit || Gurgaon

Policybazaar
2 - 7 years
Noida, Gurugram
4 months ago
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Job Description

Roles and Responsibilities

Conduct call audits to ensure quality standards are met.
Evaluate calls based on predefined criteria, providing feedback to agents for improvement.
Collaborate with team members to identify areas of excellence and implement process improvements.
Develop and maintain calibration materials, ensuring accuracy and relevance.
Provide constructive feedback to agents, promoting continuous learning and development.

Desired Candidate Profile

2-7 years of experience in a similar role (quality analyst or call auditor).
Strong understanding of QC tools such as Call Quality, Call Calibration, Call Monitoring, Quality Audit, etc.
Excellent communication skills with ability to provide clear feedback effectively.

Job Classification

Industry: Insurance
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Call Quality Analyst
Employement Type: Full time

Contact Details:

Company: Policybazaar
Location(s): Noida, Gurugram

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Keyskills: Call Quality QC Tools Call Audit Quality Audit Call Monitoring Feedback Call Calibration Calibration

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₹ 2.5-5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Policybazaar

About Accenture\\r\\n\\r\\n \\r\\n\\r\\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Op...

Quality Analyst- Call Audit || Gurgaon @ Policybazaar

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