Architect @ Birlasoft

RESPONSIBILITIES

• Oversee end-to-end delivery and support of ASM projects with stringent uptime and performance requirements.


• Ensure SLA compliance and continuous service improvement.


• Drive productivity initiatives and automation opportunities across the support landscape.


• Lead and mentor a large team of support engineers and leads.


• Foster a high-performance culture with a focus on ownership, collaboration, and growth.


• Conduct regular performance reviews and enable skill development.


• Lead Emergency Response Team (ERT) calls during major incidents and outages.


• Drive root cause analysis and implement preventive actions.


• Ensure prompt resolution and communication of incidents and problems.


• Build and keep strong relationships with internal and external stakeholders.


• Provide regular updates, dashboards, and reports to leadership and clients.


• Function as a single point of contact for escalations and strategic discussions.


• Collaborate with infrastructure teams to ensure system stability and performance.


• Leverage Java-based background to understand and troubleshoot application and infrastructure issues.

REQUIREMENT

(Experience, Qualification, Knowledge & Skills)

• 10-14 years of IT experience with Java Web/Enterprise/Infra Support projects.


• Bachelor s degree in computer science, Engineering, or related field.


• 5+ years of experience in Managing Production Support engagement including mission critical applications in 24*7 support model.


• Proven experience managing large teams and complex application landscapes.


• Strong ability in Incident Management, Problem Management, Stakeholder Communication, and Productivity Initiatives.


• Experience in driving ERT calls and managing high-pressure situations.


• Familiarity with Splunk, New Relic, and other monitoring tools.


• ITIL certification preferred; PMP or equivalent is a plus.


• Ability in programming languages such as Java, sprint boot, microservices


• Solid understanding of cloud computing platforms, preferably AWS cloud.


• Knowledge in implementing and supporting CI/CD pipelines using tools like Jenkins and GitLab


• Effective communication, presentation, and collaboration skills with the ability to work effectively in a multi-vendor environment.


• Strong ability to Drive discussion with Senior leadership.


• Familiarity with Automation, Reliability and Observability in RUN organization.