Customer Support Executive
- Policybazaar
- 0 - 5 years
- Noida, Gurugram
- 4 months ago
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Job Description
JOB SUMMARY :
- Shift Timing: 10 Am-7 Pm, Rotational Off
- Working Day: 6 Days (1 Rotational Off)
- Salary Budget: Fresher - 2.55 LPA - 2.8 LPA
- Experienced with more than 6 months of experience - 20 - 25% hike on your Last CTC or max 4.5LPA.
Key Responsibilities:
- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.
Required Skills & Qualifications:
- Under Graduates & Graduates are welcome. Freshers can also apply.
- 04 years of experience in customer support (voice process).
- Excellent verbal communication skills in English.
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).
Interested candidates can share their CVs with Sh*********r@po*********r.com or call on +91 8130202182Role & responsibilities
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: PolicybazaarLocation(s): Noida, Gurugram+ View Contact
Keyskills: Communication Skills
Fraud Alert to job seekers!
₹ 2.5-4.5 Lacs P.A
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